TRAI will soon bring out its order on the revised quality of service norms for mobile services, including benchmarks for newer technologies like VoLTE. TRAI has held consultations on quality of service norms and parameters, on how to redefine them, what should be the values, the granularity, should the call quality be measured at the level of service area, or towers, or district. New technologies like VoLTE have come up whose parameters have to be mapped equivalent to parameters of other technologies.
Tightening the noose around mobile operators over call drops, TRAI last year had issued a consultation paper where it proposed stricter quality norms for local areas and graded financial disincentives for poor services. The final views of the regulator on this consultation paper are expected soon.