Ruchir Talati, Marketing Manager, Telecom Solutions, Matrix Comsec

UCC has a bright future with technologies like cloud-based unified communications (UC), mobile-based UC, webRTC, and video conferencing. With the constant wave of development, it is certain that vendors will come up with tools that will improve the video conferencing experience. The collaborative tool will allow multiple users to chat and share content at the same point in time. Mobility applications will soon be expected to change the mode of communication as per the employees’ preference.

Presently, vendors are getting smart and placing different collaborative technologies and tools on the roadmap of UCC development. Therefore, within the span of a decade, we will see SMBs as well as large enterprises going for a single vendor for their distinct communication needs. With rapidly evolving technology, vendors will try to put everything on the platter of enterprises, and hence, days are not too far when the existing trend will receive a spin. Enterprises will soon realize the benefits of managing a single vendor for maintaining and monitoring communication solution, leading small- and medium-sized businesses to start entrusting a single vendor for their needs.

Ever since hosted solutions have become affordable and reached businesses, the authorities have started opting out of their on-premises UC solutions, replacing them with cloud-based UC solutions. However, whether the decision is right depends on certain areas such as cost of deployment, maintenance, disaster recovery, security options, and more. There are pros and cons of both solutions, with security of data and communication on cloud still being a major concern for enterprises.

Fraught with challenges of creating a collaborative environment for the dispersed workforce along with ensuring a robust communication link between the desk and mobile employees, the banking sector was in dire need of a solution that exactly fit their requirements. Built on latest security protocols, supporting TDM and modern networks and loaded with features, UC solution served banking institutions’ need of multi-location connectivity and mobility.

When weighed against TDM networks, the IP network offers a bunch of advantages. Therefore, it will continue to dominate the voice-based communication market. Easy availability of 4G-enabled devices is making penetration of video-based communication hassle-free. But when we consider the bandwidth requirement, video-based communication certainly requires time, ample research, development and modifications to become the primary mode of communication for end users.

Changing needs of the enterprises are making the penetration of UC solutions easy in every industry. The budding technology is expected to face some major developments such as cloud-based UC, wearable technology, and much more which will entice every enterprise to embrace the UC and reap the benefits of the same.

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