Avaya is working with Tuhu.com, China's largest B2C automotive maintenance e-commerce service platform, to deliver a next-generation contact center and set up a new benchmark for customer experience in the e-commerce industry. Tuhu chose to deploy Avaya contact center solutions and effectively connect the two customer service centers located in Shanghai and Wuhu of Anhui Province, with Avaya Professional Services providing consulting, implementation, operation, and maintenance services throughout. Tuhu puts great value on stability, and Avaya's solution can achieve 99.999 percent reliability.

In addition to Avaya Professional Services, Tuhu has deployed a total contact center solution from Avaya including routing, workforce management, recording and self-service, as well as Avaya Aura 6 and virtualization solutions.

"We are honored to assist Tuhu in building the next-generation contact center, facilitating enhanced customer experience and laying a foundation for continuous growth. With leading technologies, global expertise, and best local practices, Avaya can provide best-of-breed customer service management solutions to the burgeoning e-commerce industry of China and help the e-commerce companies enhance competitiveness."

Chen Wei
Managing Director,
Avaya, Greater China


 

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