Enterprises today are increasingly looking for vendors to simplify their communications solutions and to remove the seams that have previously resulted in siloed, separate, and proprietary systems that have trapped them.
Though the fundamental need for voice communications remains a constant, the reality is that there are now many competing platforms and technologies that can deliver basic or even more advanced communications services.
Voice-over-IP (VoIP) is the driving force for the next generation of enterprise and consumer communications solutions. The advantages of IP-based real-time communications services are too important to ignore. As a result, the migration from TDM-based systems to VoIP is accelerating in both wireline and wireless networks. IDC tracks the dynamics of service provider and enterprise-driven investment in next-generation systems as well as the adoption of VoIP services in the consumer, small, and medium-sized business, large enterprise, and wholesale carrier sectors.
The VoIP services market is expected to see continuous growth in the coming years due to cost effectiveness, improving network infrastructure across the globe, and rising demand for smart devices and mobility among corporate and individual consumers.
While the enterprise VoIP market has been witnessing a shift from traditional telephony using CDMA or GSM to VoIP services using cellular networks such as 3G and 4G for over a decade, the transition is now in the midst of a rapid acceleration phase.
The global VoIP services revenue is expected to touch USD 82.5 billion by 2019, largely due to expansion of the enterprise VoIP segment, according to Infonetics.
"In many instances, IP telephony (IPT) is still typically one of the main drivers for organizations that are provisioning new communications technologies. But increasingly, IPT is a component in a more strategic approach for deploying unified communications and collaboration (UC&C) â€¨solutions - whether on-premises, â€¨in the cloud, or via a hybrid approach. In particular, voice and UC cloud-based offerings have impacted and will continue to impact throughout this forecast period growth of premises-based telephony and UC solution," opines Rich Costello, IDC senior research analyst, Unified Communications/Enterprise Communications Infrastructure.
The lure of decreased costs and increased flexibility has led to a marked uptick in the number of businesses that are abandoning on-premise PBX systems for hosted PBX platforms. Cloud-based business solutions are the way of the future, spurred by innovations in technology and accessibility that make the switch from on-premises systems to hosted solutions easier and more affordable than ever imaginable in the past.
The rise in demand creates a major opportunity for VoIP developers who specialize in both on-site and hosted solutions. While on-premise VoIP PBX systems still have their place in 2015, more and more businesses of all sizes are turning to cloud-based solutions in order to cut costs and increase flexibility.
Organizations are moving toward software-as-a-service (SaaS) for various departments and requirements - whether it is accounting, CRM, contact center, or helpdesk management. With the increasing reliance on cloud, it is no wonder that service providers are integrating their VoIP systems with other cloud-based application services.