Verint Systems Inc. has announced a new partnership with Group Elite Communications, a premier provider of professional and managed services for workforce optimization and other solutions in North America, Europe, the Middle East, and Africa (EMEA) regions. Through this relationship, North American and EMEA customers can now combine Group Elite's award-winning professional sales, services, support, and consulting with Verint's industry-leading Customer Engagement solutions, available in the cloud, on-premises, or in a hybrid model.
Group Elite has a deep and broad skillset in providing customer experience solutions, in addition to a dedicated focus on customer-centricity. Its proprietary technology is designed to power a comprehensive set of managed service offerings that can be layered on top of Verint solutions to further automate, manage, and provide proactive care that drives sustained value, and enables organizations to control their level of engagement with underlying solutions. In coordination with the Verint solutions, customers will also have access to added functionality, streamlined deployments, and tools for seamless operation.
Verint Customer Engagement solutions enable organizations to empower their customers and employees through intelligence that can be shared enterprise-wide. Its solutions – which include software and services for voice of the customer, workforce optimization, employee engagement and engagement channels, as well as security, fraud, and compliance – are used in contact center, branch, and back-office operations, as well as customer experience and digital marketing functions, to enhance customer and employee engagement, improve customer experiences, drive operational efficiencies, and mitigate risk.
In coordination with the services and support Group Elite provides, business and customer insights derived from actionable intelligence in the Verint solutions can help organizations further their focus on delivering world-class customer experiences, in addition to creating environments that engage, empower, and support employees.