Kishor Chitale

“We have been working closely in the domestic market with customers across retail, manufacturing, automotive, and large conglomerates, among others. The newly launched iMSC is strategic to our India growth plans in digital. The center brings together a wide range of Capgemini global services under a single umbrella to enhance the customer experience while helping them realize their digital transformation goals.”

Kishor Chitale,
Head-Local Business Services, India and Middle East,

Capgemini has launched a digitally enabled industrialized Management Services Center (iMSC) in Chennai to enable enterprises to take an always-on approach and be more future proof. The iMSC combines industrialization and innovation with business-value creation to help enterprises align technology implementation to better support business goals and long-term strategy, said a press release from the '12.5-billion company, which has a significant presence in consulting, technology, and outsourcing services.

The Chennai center offers a collaborative approach that brings together Capgemini's next-gen Application Development and Management (ADM) platform, consulting frameworks and methodologies, and digital centers of excellence. An end-to-end model additionally brings in automation levers, including sector-insight rich automation bots to identify and terminate revenue leakage for clients and reduce the overall ADM workload. The center hosts real-time analytics and dashboards that promise to redefine customer experience.

A second center is planned in Bengaluru by the end of the year. The India iMSCs will work closely with Capgemini's global iMSCs to bring its international best practices in next-gen ADM and innovation to enterprises across industries in India.

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