Capgemini has launched a digitally enabled industrialized Management Services Center (iMSC) in Chennai to enable enterprises to take an always-on approach and be more future proof. The iMSC combines industrialization and innovation with business-value creation to help enterprises align technology implementation to better support business goals and long-term strategy, said a press release from the '12.5-billion company, which has a significant presence in consulting, technology, and outsourcing services.
The Chennai center offers a collaborative approach that brings together Capgemini's next-gen Application Development and Management (ADM) platform, consulting frameworks and methodologies, and digital centers of excellence. An end-to-end model additionally brings in automation levers, including sector-insight rich automation bots to identify and terminate revenue leakage for clients and reduce the overall ADM workload. The center hosts real-time analytics and dashboards that promise to redefine customer experience.
A second center is planned in Bengaluru by the end of the year. The India iMSCs will work closely with Capgemini's global iMSCs to bring its international best practices in next-gen ADM and innovation to enterprises across industries in India.