TRAI has asked Reliance Communications (RCom) to explain why its second-generation technology (2G) services have been disrupted in various regions. RCom had earlier decided to put the curtains on its 2G services and focus on 4G (fourth-generation technology). However, company had not informed the regulator about these plans.
TRAI has also asked RCom to generate unique porting codes for customers wanting to migrate to other operators.
Apart from demanding an explanation, TRAI has told RCom to ensure quality of service of the entire network as prescribed. And, to issue and communicate unique porting codes to subscribers through SMS on any such request without delay. The company is to send its licensed service area details of the number of porting requests received, details of unique porting codes generated on such requests and number of subscribers ported out in the past fortnight.