The Department of Telecommunications (DoT) has cleared another long-pending demand of the telecom industry by enabling the industry to carry out electronic know-your-customer (eKYC) norms using Aadhaar. A customer's Aadhaar card and fingerprints will now be adequate to validate and activate new prepaid and postpaid connections.

Currently, customer acquisition is a cumbersome process for telecom service providers and consumers. Several forms are to be filled out and proof of identification is to be provided to telecom operators and these records are maintained in the physical form by the operator. The telecom operator, then, has to authenticate the customer through a tele-verification process. With the DoT paving the way to carry out eKYC, the industry will be able to issue a SIM to a consumer on the spot, once the Aadhaar verification process and biometric test is complete.

JS Deepak, Secretary, Department of Telecom"The move will positively impact the consumer as well as the telecom operators. Consumers can now get activated SIM cards in a single visit, while operators are sure about the identity of the consumer through his or her Aadhaar number. The move is a part of the government's initiative toward ease-of-doing-business in India."

JS Deepak
Department of Telecom

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