Brands

Solutions

Exclusive Features

ABS India Pvt Ltd

Contact Center Solutions

Exclusive and Flexible Contact Center Solutions for the enterprises

Alcatel-Lucent Entreprise

Advanced Contact Center Solutions

Increased customer satisfaction: intelligent routing means callers are directed to the agents who dealt with them most recently, while agents benefit from easy access to back-office experts

Multimedia Contact Center Solutions

Simple, one-stop processing of voice, email and SMS queries through a single server and interface; resource optimization through easy interaction between contact center agents and skilled back-office experts throughout the organization

OmniTouch Contact Center Standard Edition

Ideal solution for companies with contact centers that are mainly driven by voice interactions, addressing installations of all types and sizes, from small to large capacities

Voice-Centric Contact Center Solutions

Improved customer service by providing fast, informative and effective responses for callers to emergency hotlines, customer helpdesks and technical support platforms

Aria Telecom 

PARTH-Contact Center Suite

World’s smallest embedded industrial-grade hardware, Unififed communication system, compatible with VOIP/TDM (ISDN) and analog lines; can be used for inbound and outbound IVRS, IP PBX, Audio Conference Bridge.  A complete contact center solution with customizable CRM and disposition; integration with client website/CRM/ERP; supports SMS/Email/Mobile app/FAX integration 10 to 600 users; supports inbound calls pop up, customize disposition having call back facility, having compatibility with analog lines, PRI lines; can be integrated with third-party CRM/ERP

PARTH- IVRS

Embedded IVRS, no need for any PC/Server , can work on GSM, ISDN and analog Trunks

PARTH-Telephone Recording

PARTH, unified communication system also offers comprehensive telephone recording system with or without PBX

astTECS 

Call Center Solutions

All-in-one solution for call centers. Key features include: ACD, IVR, Voice Logger, Voice Blasting, Hosted Dialer solution, CRM Integration, SMS Integration, Live / Current Agent monitoring, Report & Campaign statistics, Voicemail to Email, Missed call alert, Account based call routing, GSM predictive dialer, Automatic agent account lock – on late login, IVR database retrieval, Auto change of campaign according to time zone, Dial-in /Dial-out multiparty conferencing

Avaya 

Customer Experience Management is the discipline of treating customer relationships as assets, to transform your satisfied customers into loyal customers, and loyal customers into advocates. To this end, omnichannel experience provides the right media at the right time, enabling persistent conversation and consistent experience via context. Enterprise-wide engagement puts customers at the heart of your business, and through actionable insights you understand customer preferences

Avaya Aura Call Center Elite

Customer Experience Management is the discipline of treating customer relationships as assets, to transform your satisfied customers into loyal customers, and loyal customers into advocates. To this end, omnichannel experience provides the right media at the right time, enabling persistent conversation and consistent experience via context. Enterprise-wide engagement puts customers at the heart of your business, and through actionable insights you understand customer preferences

Avaya Aura Contact Center

Customer Experience Management is the discipline of treating customer relationships as assets, to transform your satisfied customers into loyal customers, and loyal customers into advocates. To this end, omnichannel experience provides the right media at the right time, enabling persistent conversation and consistent experience via context. Enterprise-wide engagement puts customers at the heart of your business, and through actionable insights you understand customer preferences

Avaya

Avaya Aura Experience Portal

Customer Experience Management is the discipline of treating customer relationships as assets, to transform your satisfied customers into loyal customers, and loyal customers into advocates. To this end, omnichannel experience provides the right media at the right time, enabling persistent conversation and consistent experience via context. Enterprise-wide engagement puts customers at the heart of your business, and through actionable insights you understand customer preferences

Avaya Aura Workforce Optimization

Customer Experience Management is the discipline of treating customer relationships as assets, to transform your satisfied customers into loyal customers, and loyal customers into advocates. To this end, omnichannel experience provides the right media at the right time, enabling persistent conversation and consistent experience via context. Enterprise-wide engagement puts customers at the heart of your business, and through actionable insights you understand customer preferences

Control Manager

Customer Experience Management is the discipline of treating customer relationships as assets, to transform your satisfied customers into loyal customers, and loyal customers into advocates. To this end, omnichannel experience provides the right media at the right time, enabling persistent conversation and consistent experience via context. Enterprise-wide engagement puts customers at the heart of your business, and through actionable insights you understand customer preferences

Customer Connections

Customer Experience Management is the discipline of treating customer relationships as assets, to transform your satisfied customers into loyal customers, and loyal customers into advocates. To this end, omnichannel experience provides the right media at the right time, enabling persistent conversation and consistent experience via context. Enterprise-wide engagement puts customers at the heart of your business, and through actionable insights you understand customer preferences

Intelligent Customer Routing

Customer Experience Management is the discipline of treating customer relationships as assets, to transform your satisfied customers into loyal customers, and loyal customers into advocates. To this end, omnichannel experience provides the right media at the right time, enabling persistent conversation and consistent experience via context. Enterprise-wide engagement puts customers at the heart of your business, and through actionable insights you understand customer preferences

Interaction Center

Customer Experience Management is the discipline of treating customer relationships as assets, to transform your satisfied customers into loyal customers, and loyal customers into advocates. To this end, omnichannel experience provides the right media at the right time, enabling persistent conversation and consistent experience via context. Enterprise-wide engagement puts customers at the heart of your business, and through actionable insights you understand customer preferences

Proactive Contact

Customer Experience Management is the discipline of treating customer relationships as assets, to transform your satisfied customers into loyal customers, and loyal customers into advocates. To this end, omnichannel experience provides the right media at the right time, enabling persistent conversation and consistent experience via context. Enterprise-wide engagement puts customers at the heart of your business, and through actionable insights you understand customer preferences

Proactive Outreach Manager

Customer Experience Management is the discipline of treating customer relationships as assets, to transform your satisfied customers into loyal customers, and loyal customers into advocates. To this end, omnichannel experience provides the right media at the right time, enabling persistent conversation and consistent experience via context. Enterprise-wide engagement puts customers at the heart of your business, and through actionable insights you understand customer preferences

Avaya

Workforce Optimization Select

Customer Experience Management is the discipline of treating customer relationships as assets, to transform your satisfied customers into loyal customers, and loyal customers into advocates. To this end, omnichannel experience provides the right media at the right time, enabling persistent conversation and consistent experience via context. Enterprise-wide engagement puts customers at the heart of your business, and through actionable insights you understand customer preferences

Cisco Systems

Unified Contact Center Enterprise

Delivers a comprehensive contact centre platform capable of supporting every type of interaction with your customers including voice, email, chat, social and web-collaboration

Packaged Unified Contact Centre Enterprise

Through a rapid deployment process, Packaged UCCE enables organizations to quickly gain the value of a comprehensive Cisco Contact Centre solution while reducing business disruption, risk and cost

Unified Contact Center Express

It enables small to mid-sized contact centers from 1 to 500 agents to cost effectively put in place a comprehensive contact center platform that enables you to be more efficient, effective and improve the experience you deliver to your customers.

Cohesive Technologies

Cradle Contact Center Solutions

Inbound/Outbound and Blended, omni Channel with support E-mail and SMS; CRM with basic scripter capability; voice logger with report panel; and voice blaster with DB integration

Genesys

Contact Center Modernization

For enterprise call centers, modernizing business processes and platforms to support an omnichannel customer experience is a key differentiator to drive better business results

Contact Center Virtualization

Virtualization can help operation scale to handle a higher volume of customer inquiries more efficiently. And it can make it possible to eliminate local PBXs and ACDs, further reducing total cost of ownership

Intelecom Group AS

Complete Multi-Channel Contact Centre Solution

A highly flexible and scalable multi-channel solution for companies of all sizes. It offers increased productivity, closer customer contact and improved service levels

Loxysoft AB

Customer Service

Tailor-made communication channels based on customer needs, all while maintaining service level control

Telemarketing

With over a decade of experience and vast telemarketing knowledge, Loxysoft has developed all the tools you need to ensure efficiency and profit

Workforce Management

One of the big advantages of using Workforce Management is that the customer experience is enhanced through ensuring that you have just the right amount of people working at any given time

CRM

Offering system solutions where customer focus and efficiency are combined

Business Switches

Offer PBX solutions and operator services through Loxytel AB, part of Loxysoft Group

Mitel Networks
(Aastra)

MiContact Center

Ideal for sophisticated contact centers from small, single sites to distributed, multisite, virtual contact centers; empower your customer to choose their own mode of communication; provides all features like ACD, IVR, RTM, Predefined and Customized Reporting, Workforce Management, Quality Monitoring and Call Recording, Inbound and Outbound Dialing and Campaign Management, Health Check, Multimedia Support (Email, Web, Fax, Social Media) and many more

NEC Corporation

UNIVERGE® Business ConneCT

All-in-one Operator and Contact Center solution which supports unified communications integration with NEC’s UNIVERGE 3C and UNIVERGE SV9300 communications platforms

NEC Corporation

UNIVERGE® SV8100 Automatic Call Distribution (ACD)

Cost-effective, entry-level Contact Center solution for the SV8100

UNIVERGE® SV9100 Contact Center

Handles high call volumes with a minimum number of resources to enhance productivity and improve customer service

UNIVERGE® Cloud Services Contact Center

Efficiently handle all customer communication channels with NEC’s UNIVERGE Cloud Services Contact Center

Workforce Optimization and Recording Suite

A powerful, comprehensive suite of applications for recording, 360° quality management, workforce management and analytics that easily integrates with all of NEC’s communications platforms and contact center solutions from dvsAnalytics

UCE Contact Center

Sophisticated UC and Contact Center functions for the UNIVERGE SV9300/SV8300 and SV9500/SV8500

UNIVERGE® Business ConneCT

All-in-one Operator and Contact Center solution which supports unified communications integration with NEC’s UNIVERGE 3C and UNIVERGE SV9300 communications platforms

TeamQ for UNIVERGE UM8700

Informal contact center solution that enables the effective management of calls and facilitates collaboration among workers in multiple offices and remote locations - a simple, easy add-on to NEC’s UNIVERGE UM8700

UNIVERGE® Cloud Services Contact Center

Efficiently handles all customer communication channels with NEC’s UNIVERGE Cloud Services Contact Center

Workforce Optimization and Recording Suite

A powerful, comprehensive suite of applications for recording, 360° quality management, workforce management and analytics that easily integrates with all of NEC’s communications platforms and contact center solutions from dvsAnalytics.

UCE Contact Center

Sophisticated UC and Contact Center functions for the UNIVERGE SV9300/SV8300 and SV9500/SV8500.

UNIVERGE® Business ConneCT

All-in-one Operator and Contact Center solution which supports unified communications integration with NEC’s UNIVERGE 3C and UNIVERGE SV9300 communications platforms

UNIVERGE® Cloud Services Contact Center

Efficiently handles all customer communication channels with NEC’s UNIVERGE Cloud Services Contact Center

Workforce Optimization and Recording Suite

A powerful, comprehensive suite of applications for recording, 360° quality management, workforce management and analytics that easily integrates with all of NEC’s communications platforms and contact center solutions from dvsAnalytics.

NICE Systems

 Fizzback

Delivers real-time customer feedback, enabling organizations to gain powerful insight into the real voice of the customer; promptly acts on customers’ comments and issues at the decisive moment, and drive enhancements and corrective actions to continuously improve future interactions

Real-Time Authentication

Reduces average handle time and improves customer experience by utilizing voice biometrics to authenticate customers in real time

Interaction Analytics

Enables companies to transform the valuable yet hidden information in customer interactions into business results, helping to prepare the workforce for handling customer interactions, shaping interactions in real-time, and continuously improving future interactions

SAP

SAP® Contact Center software

A comprehensive tool set that supports unified queuing, prioritizing, and routing of multichannel contacts

ShoreTel

ShoreTel Connect Contact Center

Targeted campaigns with the flexibility to schedule them for different time zones or specific times of day or week. Manage dial lists through any database that is ODBC compliant. Real-time and historical information about callers, trunks, groups and agent utilization allows supervisors to optimize resources

Sterlite

Neox Dial Centre

Interactive/Dynamic voice blaster; Customized GUI; Customer queue position; Inbuilt customizable customer lead management CRM


 

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