As the complaints of call drops rise, Telecom Secretary Aruna Sundararajan has said that the telecom industry can not give excuses like problems in installing mobile towers for rising call drops and asked them to get their act together to tackle the issue, PTI reported. “The government is very concerned about call drop (and service) quality. We want to convey to the industry that the situation can not continue and they have to take corrective steps,” Aruna Sundararajan told PTI.

Earlier, it was reported that the Department of Telecommunication (DoT) has been witnessing a rise in the number of complaints related to call drops. In August 2017, TRAI came out with more stringent QoS regulations for telecom operators in which the regulator has not only done away with the past method of calculating call drops but also exponentially hiked the penalty amount to Rs 10 lakh. It came into effect in October 2017.

TRAI, in December, asked mobile operators to submit their network related data for checking under new stricter call drop parameters. The telecom regulator, then, issued a fresh format for mobile operators to report such data every quarter based on its new Quality of Service (QoS) formula.

As per TRAI website, it had directed, ” the Unified Access Service Providers and Cellular Mobile Service Providers, including Bharat Sanchar Nigam Ltd and Mahanagar Telephone Nigam Ltd to submit their compliance reports, within a period of 21 days of the end of each quarter ending on March 31, June 30, September 30, and December 31 of the year…on a quarterly basis, in respect of parameters of cellular mobile…service.”

The telecom regulator has also directed the mobile operators to put up the information relating to performance based on the new rules, on the company’s website. – Financial Express 




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